Answer: Once you have signed up to Pinoyboxdelivery.com, you can shop online and send to our partner warehouses, the addresses can be found in your online account.
Answer: The item can be delivered nationwide.
|Country of Origin||
*Deliver times are estimated from the time of dispatch. Times may vary due to unforeseen circumstances beyond our shipping partner’s control.
|China||20-30 days||Depend on 3rd party courier||Depend on 3rd party courier||Depend on 3rd party courier|
Answer: We can store your items for up to 30 days without charge. After 30 days, you will be charged 200 php / box / per week for overstaying boxes at any of our warehouses.
Answer: We have a variety of boxes and sizes these can be found on the homepage We also accept irregular-sized boxes. Fees are based on volume of item.
|China Box Size||Size and weight|
|Small||43x43x34cm up to 30kg|
|Medium||53x53x40cm up to 40kg|
|Large||53x53x60cm up to 60kg|
Answer: Yes, we can combine your items bought from different sellers into one box. Items are consolidated upon arrival in the Philippines and not at point of origin. To prevent accidental damage or loss we recommend that items are always kept in its original packaging from the seller or supplier. For quality checking and testing, additional arrangement and charges will be made.
Answer: Boxes should be paid before they are shipped out to the Philippines. Delays in payment will incur penalties such as storage fees.
Answer: Our China forwarder is not liable for boxes/parcels that are lost, damaged, mis-delivered or delayed by circumstances beyond their control. These include Earthquakes, whirlwinds, cyclones, Storms, Floods, Volcanic Eruptions, War, Civil Strikes and any other force Majeure events.
We are not responsible for any damages to your individual items or cargo when they arrive to the PH. All items are packed carefully by our partner consolidators into the boxes and containers. However items shift and move during transit and this is unavoidable. Best to inform your supplier to reinforce packaging of items in preparation for container shipping. The standard insurance provided varies by size and country of origin. This insurance covers only lost boxes. Any damaged items are not covered by insurance. You can view insurance per box upon opening a box online. No additional insurance can be purchased.
Answer: We can help with translation, sourcing, buying and international shipping from China. For procurement service, our company charged a minimal fee of (10-20%) based on the total price of the product (product price + domestic shipping).
Answer: We do not have pick up option for incoming China packages.
Answer: Yes. We will recommend whether you should upgrade or downgrade box size before shipment so you can get the best value for your box.
Answer: Do not over pack your cargo. Please wrap all liquid items in separate plastic bags. We assume no liability for perishable or leakage of any liquid regardless of package orientation.\ Protect all breakable items. We are not liable for any damages incurred during transport. All packages must be prepared and packed by the Shipper for safe transportation via sea freight.
Answer: Our China forwarder has the right, but not obligated to open or inspect any shipments made by the shipper.
Answer: Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-
Acetal, Acetic Acid, Acetone, Acetylene, Acridine, Acrylic Acid, Adhesive, Aerosols, Alcohol, Alkali, Aluminium alkyl halides, Barium azide, Batteries wet cell, Battery fluid, Benzene, Black powder gun powder, Brake fluid, Butane, Calcium or calcium, alloy Camphor, Charges propellants, Chlorine, Chloroform, Coal, Coal tar, Cyanide, Decaborane, Detonators, De-icing fluids, Diethylamide, Disinfectants, Dyes, Epoxy, Ethyl acetate, Ethyl Methyl ether, Ferric arsenate, Fire extinguisher, Fireworks, Flares, Formaldehyde, Gas, Hydrogen, Ink, Isopropyl, Lead Arsenites, Lighter fluids, Liquefied fluid, Lithium, Lithium batteries, Magnesium, Manganese, Matches, Methane, Mercury, Motor Spirits, Naphthalene, Nicotine (compound or prap), Nitric Acid, Octane, Organic pesticides, Oxygen liquefied, Paints, Perfumery Products with flammable solvents, Petroleum oil or base, Pine oil, Phosphorous liquids, Potassium, Primers, Projectiles, Propane, Radioactive substances, Resin oil, Sodium chlorite, Sulphur molten, Tear gas, Turpentine, Urea, Varnish, Vinyl Chloride, Zirconium powder
The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
1. Currency and Jewellery
2. Firearms / Ammunitions
3. Explosives / Toy Guns
4. Precious Metals
5. Money Orders
6. Traveler’s Checks
7. Precious Stones
10. Important Legal Documents
11. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried
LIST OF PROHIBITED AND RESTRICTED ITEMS
Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box
(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)
All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.
Here are other applicable regulations concerning importation and exportation of some of the above products:
US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US – licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.
Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Answer: China - Boxes are loaded to container every Monday and departs for the port on Tuesday. Container leaves China every Friday / Saturday. So your boxes should be there by Thursday for loading on the following Tuesday. Cut-off and shipping schedule changes from time to time without prior notice.
Answer: For boxes without label, our Taiwan and China warehouse has the right notto send the boxes to our Philippine warehouse.
Please inform your suppliers to label the boxes properly to avoid delay of sending the boxes. You may also ask them to send a picture before shipping to our warehouse.Boxes will be stored in the warehouse for one month for proper identification and consolidation, from the date of receipt.
Storage fees will be implemented for unidentified boxes over 30 days in the warehouse.
Answer: For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply:
SMALL BOX - P300 each per week;
MEDIUM BOX - P400 each per week;
LARGE BOX - P600 each per week
Unclaimed boxes will be disposed after 60 days in the warehouse.