Answer: Once you have signed up to Pinoyboxdelivery.com, you can shop online and send to our partner warehouses, the addresses can be found in your online account.
Answer: The items can be delivered nationwide.
|Country of Origin||
*Deliver times are estimated from the time of dispatch. Times may vary due to unforeseen circumstances beyond our shipping partner’s control.
|Taiwan / Thailand||20-30 days||Depend on 3rd party courier||Depend on 3rd party courier||Depend on 3rd party courier|
Answer: There is no consolidation for these territories. When your items reach our Philippine warehouses we can store your items for up to 3 days without charge. After 3 days, you will be charged 200 php / box / per day for overstaying boxes at any of our partner warehouses.
Answer: We do not have fixed rates for boxes from Thailand and Taiwan. We can quote your shipping fee by emailing ([email protected])
Answer: We do not have a weight limit as we ship by ocean cargo, but for practical reasons the item should be able to be handled by 2 people to ensure that your item can be handled properly and safely. In addition, the weight of each box may be limited by the ability of the box to hold the heavy load
Answer: No we do not consolidate items.
Answer: Boxes should be paid before they are shipped out to the Philippines. Delays in payment will incur penalties such as storage fees.
Answer: You can purchase insurance for Taiwan and Thailand shipments through your online account. Make sure to purchase insurance before item is delivered to the PH. We are not responsible for any damages to your individual items or cargo when they arrive to the PH. All items are packed carefully by our partner consolidators into the boxes and containers. However items shift and move during transit and this is unavoidable. Best to inform your supplier to reinforce packaging of items in preparation for container shipping. This insurance covers only lost boxes and any damaged items are not covered by insurance.
Answer: Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-
Acetal, Acetic Acid, Acetone, Acetylene, Acridine, Acrylic Acid, Adhesive, Aerosols, Alcohol, Alkali, Aluminium alkyl halides, Barium azide, Batteries wet cell, Battery fluid, Benzene, Black powder gun powder, Brake fluid, Butane, Calcium or calcium, alloy Camphor, Charges propellants, Chlorine, Chloroform, Coal, Coal tar, Cyanide, Decaborane, Detonators, De-icing fluids, Diethylamide, Disinfectants, Dyes, Epoxy, Ethyl acetate, Ethyl Methyl ether, Ferric arsenate, Fire extinguisher, Fireworks, Flares, Formaldehyde, Gas, Hydrogen, Ink, Isopropyl, Lead Arsenites, Lighter fluids, Liquefied fluid, Lithium, Lithium batteries, Magnesium, Manganese, Matches, Methane, Mercury, Motor Spirits, Naphthalene, Nicotine (compound or prap), Nitric Acid, Octane, Organic pesticides, Oxygen liquefied, Paints, Perfumery Products with flammable solvents, Petroleum oil or base, Pine oil, Phosphorous liquids, Potassium, Primers, Projectiles, Propane, Radioactive substances, Resin oil, Sodium chlorite, Sulphur molten, Tear gas, Turpentine, Urea, Varnish, Vinyl Chloride, Zirconium powder
The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
1. Currency and Jewellery
2. Firearms / Ammunitions
3. Explosives / Toy Guns
4. Precious Metals
5. Money Orders
6. Traveler’s Checks
7. Precious Stones
10. Important Legal Documents
11. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried
LIST OF PROHIBITED AND RESTRICTED ITEMS
Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box
(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)
All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.
Here are other applicable regulations concerning importation and exportation of some of the above products:
US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US – licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.
Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.
Answer: Yes pick up points are in Cubao (smaller boxes) and Tondo (large cargo).
Answer: For boxes without label, our Taiwan and China warehouse has the right notto send the boxes to our Philippine warehouse.
Please inform your suppliers to label the boxes properly to avoid delay of sending the boxes. You may also ask them to send a picture before shipping to our warehouse.Boxes will be stored in the warehouse for one month for proper identification and consolidation, from the date of receipt.
Storage fees will be implemented for unidentified boxes over 30 days in the warehouse.
Answer: For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply:
SMALL BOX - P300 each per week;
MEDIUM BOX - P400 each per week;
LARGE BOX - P600 each per week
Unclaimed boxes will be disposed after 60 days in the warehouse.