1. How do I start? Where do I have my items delivered?

Answer: Once you have signed up to, you can shop online and send to our partner warehouses.

United States address
ATTN: 'Your Name' 14919 Gwen Chris CT,
Paramount, CA 90723, United States
Tel. No: (562) 630-8622

2. Where can I have my box delivered in the Philippines?

Answer: Items can be delivered nationwide. If the consignee / recipient is not home to accept the delivery we require a signed authorization letter and your government ID.

3. How long does shipping take as soon as box is dispatched?

Transit Time Destination
7-8 weeks Metro Manila
7-8 weeks Luzon
8-9 weeks Visayas
8-9 weeks Mindanao

4. How long can I store my items before needing to ship them out?

Answer: We can store your items for up to 30 days without charge. After 30 days, you will be charged 200 php / box / per week for overstaying boxes at any of our warehouses.

5. What are your rates and box sizes?

Answer: We have a variety of boxes and sizes that can be found on the homepage. We also accept irregular-sized fees based on the volume of the item.

6. What is your weight limit?

Answer: We do not have a weight limit as we ship by ocean cargo, but for practical reasons the item should be able to be handled by 2 people to ensure that your item can be handled properly and safely. In addition, the weight of each box may be limited by the ability of the box to hold the heavy load.

7. Can you consolidate my items?

Answer: Yes, we can combine your items bought from different sellers into one box. To prevent accidental damage or loss we recommend that items are always kept in its original packaging from the seller or supplier.

8. Can I have items picked up for consolidation from a seller or supplier?

Answer: There will be an extra charge and will depend on location if covered by the collection area. If not covered by us we can recommend third party couriers for collection.

9. When do I pay for my box and what are my payment options?

Answer: Boxes should be paid before they are shipped out to the Philippines. Delays in payment will incur penalties such as late payment fees and storage fees. Payment options are via Paypal and Dragonpay (also accept bank transfer).

10. What is the amount of insurance covered for my box?

Answer: We are not responsible for any damages to your individual items or cargo when they arrive at the PH. All items are packed carefully by our partner consolidators into the boxes and containers. However items shift and move during transit and this is unavoidable. Best to inform your supplier to reinforce packaging of items in preparation for container shipping. The standard insurance provided varies by size and country of origin. This insurance covers only lost boxes. Any damaged items are not covered by insurance. You can view insurance per box upon opening a box online. No additional insurance can be purchased

11. What can I buy and ship thru you?


Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.

Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-

Acetal, Acetic Acid, Acetone, Acetylene, Acridine, Acrylic Acid, Adhesive, Aerosols, Alcohol, Alkali, Aluminium alkyl halides, Barium azide, Batteries wet cell, Battery fluid, Benzene, Black powder gun powder, Brake fluid, Butane, Calcium or calcium, alloy Camphor, Charges propellants, Chlorine, Chloroform, Coal, Coal tar, Cyanide, Decaborane, Detonators, De-icing fluids, Diethylamide, Disinfectants, Dyes, Epoxy, Ethyl acetate, Ethyl Methyl ether, Ferric arsenate, Fire extinguisher, Fireworks, Flares, Formaldehyde, Gas, Hydrogen, Ink, Isopropyl, Lead Arsenites, Lighter fluids, Liquefied fluid, Lithium, Lithium batteries, Magnesium, Manganese, Matches, Methane, Mercury, Motor Spirits, Naphthalene, Nicotine (compound or prap), Nitric Acid, Octane, Organic pesticides, Oxygen liquefied, Paints, Perfumery Products with flammable solvents, Petroleum oil or base, Pine oil, Phosphorous liquids, Potassium, Primers, Projectiles, Propane, Radioactive substances, Resin oil, Sodium chlorite, Sulphur molten, Tear gas, Turpentine, Urea, Varnish, Vinyl Chloride, Zirconium powder

The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
1. Currency and Jewellery

2. Firearms / Ammunitions

3. Explosives / Toy Guns

4. Precious Metals

5. Money Orders

6. Traveler’s Checks

7. Precious Stones

8. Drugs

9. Perishables

10. Important Legal Documents

11. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried


Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box

(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)

  • Absinthe (alcohol)
  • Alcoholic beverages
  • Dismantled Auto Parts (Chop chop)
  • Cultural artifacts and pottery
  • Dog and cat fur
  • Firearms, Explosives & Guns, including parts of
  • Food products such as cheese, meat
  • Hazardous Materials
  • Trophies, gold, Haitian
  • Meats, Livestock and poultry
  • Merchandise from embargoed countries
  • Textiles (roll)
  • Trademarked and copyrighted articles
  • Fluids and Perishable food items
  • Automobiles (any parts)
  • Biological
  • Ceramic tableware
  • Defense articles or items with military or proliferation applications
  • Drug paraphernalia
  • Fish and wildlife
  • Fruits and vegetables
  • Game and hunting
  • Animal hide drums
  • Medication
  • Pets, plants and seed, soils
  • Used clothing or shoes of commercial quantity (Ukayukay in bales / boxes)
  • Pornographic Materials

All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.
Here are other applicable regulations concerning importation and exportation of some of the above products:

  • Defense articles or items with military or proliferation applications – some items that have both commercial and military or proliferation applications, or that are considered defense articles, require a license before exporting abroad. Such items may include software or technology, blueprints, design plans, and retail software packages and technical information.
  • Dog and cat fur – it is illegal in the United States to import, export, distribute, transport, manufacture or sell products containing dog or cat fur in the United States. As of November 9, 2000, the Dog and Cat Protection Act of 2000 calls for the seizure and forfeiture of each item containing dog and cat fur. The Act provides that any person who violates any provision may be assessed a civil penalty of not more than $10,000.00 for each separate knowing and intentional violation, $5,000.00 for each separate gross negligent violation, or $3,000.00 for each separate negligent violation.
  • Drug Paraphernalia – it is illegal to bring drug paraphernalia into the United States unless prescribes for authentic medical conditions such as diabetes. Customs authentic medical conditions such as diabetes. Customs authorities will seize any illegal drug paraphernalia. Law prohibits the importation, exportation, manufacture, sale or transportation of drug paraphernalia. If you are convicted of any of these offenses, you will be subject to fines and imprisonment.
  • Firearms – The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulates and restricts Firearms and ammunition and approves all import transactions involving weapons and ammunition. If you want to import or export weapons or ammunition, you must do so through a licensed importer, dealer or manufacturer. Also, if the National Firearms Act prohibits certain weapons, ammunition, or similar devices from coming into the country, you will not be able to import them unless the ATF provides you with written authorization to do so. If the firearm is controlled as a US Munitions List article and it is temporarily imported to the United States, or it is temporarily exported, it may also require a Department of State license.
  • Fish and Wildlife – certain fish and wildlife, and products made from them, are subject to import and export restrictions, prohibition, permits or certificates, as well as requirements. CBP recommends that you contact the US fish and wildlife service before you depart if you plan to import or export any of the following: wild birds, land or marine mammals, reptiles, fish, shellfish, mollusks or invertebrates, any part of product of the above such as skins, tusks, bone, feathers or eggs; or products or articles manufactured from wildlife or fish.
  • Food Products (Prepared) - you may bring bakery items and certain cheeses into the United States. The APHIS Web site features a Travelers Tips section and Game and Hunting Trophies section that offer extensive information about bringing food and other products into the US. Many prepared foods are admissible. However, bush meat made from African wildlife and almost anything containing meat products, such as bouillon, soup mixes, etc., is not admissible. As a general rule, condiments, vinegars, oils, packaged spices, honey, coffee and tea are admissible. Because rice can often harbor insects, it is best to avoid bringing it into the United States. Some imported foods are also subject to requirements of the US Food and Drug Administration.
  • Gold – Gold coins, medals and bullion, formerly prohibited, may be brought into the United States, However, under regulations administered by the Office of Foreign Assets Control, such items origination in or brought from Cuba, Iran, Burma (Myanmar) and most of Sudan are prohibited entry. Copies of gold coins are prohibited if not properly marked by country of issuance
  • Meats, Livestock and Poultry – The regulations governing meat and meat products are stringent. You may not import fresh, dried or canned meat products from most foreign countries into the United States. Also, you may not import food products that have been prepared with meat.
  • Medication – Rule of thumb: When you go abroad, take the medicines you will need, no more, no less. Narcotics and certain other drugs with a high potential for abuse – Rohypnol, GHB and Fen-Phen, to name a few- may not be brought into the United States, and there are severe penalties for trying to do so. If you need medicines that contain potentially addictive drugs or narcotics (e.g., some cough medicines, tranquilizers, sleeping pills and antidepressants or stimulants), do the following:

    • Declare all drugs, medicinal, and similar products to the appropriate CBP official;
    • Carry such substances in their original containers;
    • Carry only the quantity of such substances that a person with that condition (e.g., chronic pain) would normally carry for his/her personal use; and
    • Carry a prescription or written statement from your physician that the substances are being used under a doctor’s supervision and that they are necessary for your physical wellbeing while traveling.

US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US – licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.
  • Textiles and Clothing - In general, there is no limit to how much fabric and clothing you can bring back as long as it is for your personal use or as gifts. If you have exceeded your personal exemption, you may have to pay duty on the items. Unaccompanied personal shipments (packages that are mailed or shipped), however, may be subject to limitations on amount.
  • Trademarked and Copyrighted Articles – customs enforces laws relating to the protection of trademarks and copyrights. Articles that infringe a federally registered trademark or copyright or copyright protected by the Berne Convention for the Protection of Literary and Artistic Works are subject to detention and/or seizure. Infringing articles may consist of articles that use a protected right without the authorization of the trademark or copyright owner or articles that copy or simulate a protected right.
ELECTRONICS/GADGETS For commercial, electronics and electrical appliances,

please email [email protected] first for the additional cost/handling fee.

12. The seller/supplier does not accept my Philippine credit card, can you pay for us?

Answer: As an added service we are willing to proxy our credit card or Paypal account to make payment on your behalf. There will be a 10% service charge (on top of total checkout price) to be made in advance (via bank deposit only). Any extra costs including delivery charges will be billed before sending the item out to the Philippines. This service is not applicable to UK, US and Canada.

13. Where is the UMAC warehouse in Philippines? Can I pick up instead?

Answer: The UMAC warehouse is located at No. 130 (Old #181) Ipil St. Cor. Ipil Ext. Marikina Heights, Marikina City. Yes, pickup can be arranged with advanced notice and proof of identity.

14. What is the cut-off shipping schedule?

Answer: US Boxes are loaded to containers every Monday and departs for the port on Tuesday. Container leaves the US port every Friday / Saturday. So boxes should be sealed by Friday for loading on the following Monday. Cut-off and shipping schedule changes from time to time without prior notice.

15. Can I change box size once I have chosen it?

Answer: Our partner warehouses will recommend whether you should upgrade or downgrade box size before shipment so you can get the best value for your box.

16. New! Unclaimed boxes charge

Answer: For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply:
SMALL BOX - P300 each per week;
MEDIUM BOX - P400 each per week;
LARGE BOX - P600 each per week
Unclaimed boxes will be disposed after 60 days in the warehouse.

17. My items already arrived in your warehouse address, when will it reflect on my account?

Answer: Just to advise that updating of items as received takes about 1-7 business days from the actual date of delivery due to the high volume of packages being delivered to our warehouse. Call our attention if we failed to update within 1-7 business days. Thank you for your understanding.

18.How do you handle fragile items?

Answer: We usually take items out of the shipping box if we find it secure to do so before packing them in the balikbayan box. For fragile items like vinyl, we keep them in the original shipping box to protect them from damage. We will exercise our best judgement and to pack fragile items securely but please note that shipping breakable and fragile items are at your own risk.

19. Is personal items in bulk orders considered as commercial quantities?

Answer: It will depend on the quantity and the value of the items . Kindly email us at [email protected] so we can assist you regarding this.

20. Do you have any additional cost aside from the box rates?

Answer: For commercial, electronics and electrical appliances, please email [email protected] first for the additional cost/handling fee.

21. My items are in commercial quantities. How about the custom tax?

Answer: Sending through a balikbayan box company is supposed to be tax free as long as items inside the box are for personal use. If it is commercial in quantity (more than 12 pieces), it will be at your own risk just in case the box is randomly inspected by Customs. There will be an additional charge if your items are considered as commercial items.

22. How will I know if my box is already full?

Answer: When you login to your account in PBD there's a box fullness meter. Our partners overseas update this so that you will know how full your box is.

23. How can I communicate to your warehouse team ?

Answer: Kindly message the US warehouse directly regarding inquiries about box, quotation, items, tracking number and ETA as they are responsible for packing and shipping your box.

You can find the messaging system in your box, just scroll down to the end. Your message will be directly received by the US warehouse and they operate on US hours.