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Frequently Asked Questions

Warehouse Addresses
ATTN: "Your Name" -
515 Milner Ave. Unit 9
Scarborough Ontario Canada M1B 2K4
Tel. No.: (416) 298 8622
Toll Free: 1-866-237-9154
No. 22, Building 8, 1st floor, 1666 Sihai Avenue, Yiwu
NAME: Mr Chen 陈宇

电话:188 0679 7395


No. 6, Huangang 2nd Road, Qixinggang Road, Baiyun District, Guangzhou (in Mingtong Property Management Park)
Contact: Mr. Chen
Tel: 155 7937 5151

Tel:155 7937 5151

IMPORTANT: Your supplier needs to put customer code outside your box to identify your package.
ATTN: "Your Name” - PBD USEND
Unit K, 11/F, South Wing, Kwai Shun Industrial Center,
51-63 Container Port Road, Kwai Chung, New Territories.

Tel no.# +852 23466363

*Chinese address format*
葵涌貨櫃碼頭路51-63號葵順工業大廈11 樓K

IMPORTANT: Your supplier needs to put “PBD USEND” outside your box to identify your package.(Either hand-written or printed). We are not responsible for lost boxes or delayed shipments due to missing shipping labels.
Marconi Freight Station

C/O Pinoy Box

Havennummer 378

Marconistraat 81-83 81


Contact Person: Jane Nieberg

Contact Number: +31 614486853

IMPORTANT: Your supplier needs to put labels like: PINOYBOX, or your customer code (PBD-Code) outside your box to identify your package. We are not responsible for lost boxes or delayed shipments due to missing shipping labels
(Korea address)
경기도 남양주시 진건읍 사릉로 163-10
CONTACT NO. 1661-5899 or 070-4911-7489
Postal Code: 12140
Contact person: Mr. Oh
MSJ Cargo & Travels S.L.
LBC Madrid
Calle Azucenas 6 Local Derecha
28039 Madrid Spain
Teléfono +34 91 5449585
Móviles +34 672 073 668
or +34 664 896 943

Shipping label: "Name - PBD"
卢怡珊/PBD-(your customer Code)
Tel No. 0088647274655/00886910912520
*Please email commercial Invoice
IMPORTANT: Your supplier needs to put customer code outside your box to identify your package.
*Please email [email protected] to get the complete address
ATTN: "Your name"
Pinoybox, Forex Cargo, Unit 7 Alpha Estate
Clayton Road, Hayes, UB3 1BB
Tel No: +44 20 8813 7064
ATTN: "Your Name" -
14919 Gwen Chris CT,
Paramount, CA 90723, United States
Tel. No: (562) 630-8622

Filter FAQs by Warehouse:
Canada FAQs
For unclaimed boxes in the Philippine warehouse, we can store boxes only up to 30 days and then storage fees apply: BABY BOX - P400 each per week REGULAR BOX - P500 each per week
We can store your items for up to 30 days without charge. After 30 days, you will be charged 200 php / box / per week for overstaying boxes at any of our warehouses.
We do not have a weight limit as we ship by ocean cargo, but for practical reasons the item should be able to be handled by 1 person to ensure that your item can be handled properly and safely. In addition, the weight of each box may be limited by the ability of the box to hold the heavy load.
Yes, we can combine your items bought from different sellers into one box. To prevent accidental damage or loss we recommend that items are always kept in its original packaging from the seller or supplier.
Yes, We usually take items out of the shipping box if we find it secure to do so before packing them in the balikbayan box. For fragile items like vinyl or corelle, we keep them in the original shipping box to protect them from damage. We will exercise our best judgement and to pack fragile items securely but please note that shipping breakable and fragile items are at your own risk.

Most items this includes clothes, shoes, bags and non-perishable food. If you are unsure just email us at [email protected] and we will confirm if it is acceptable.

Prohibited Items are Flammable, corrosive, Explosive, and Poisonous items like-

Acetal, Acetic Acid, Acetone, Acetylene, Acridine, Acrylic Acid, Adhesive, Aerosols, Alcohol, Alkali, Aluminium alkyl halides, Barium azide, Batteries wet cell, Battery fluid, Benzene, Black powder gun powder, Brake fluid, Butane, Calcium or calcium, alloy Camphor, Charges propellants, Chlorine, Chloroform, Coal, Coal tar, Cyanide, Decaborane, Detonators, De-icing fluids, Diethylamide, Disinfectants, Dyes, Epoxy, Ethyl acetate, Ethyl Methyl ether, Ferric arsenate, Fire extinguisher, Fireworks, Flares, Formaldehyde, Gas, Hydrogen, Ink, Isopropyl, Lead Arsenites, Lighter fluids, Liquefied fluid, Lithium, Lithium batteries, Magnesium, Manganese, Matches, Methane, Mercury, Motor Spirits, Naphthalene, Nicotine (compound or prap), Nitric Acid, Octane, Organic pesticides, Oxygen liquefied, Paints, Perfumery Products with flammable solvents, Petroleum oil or base, Pine oil, Phosphorous liquids, Potassium, Primers, Projectiles, Propane, Radioactive substances, Resin oil, Sodium chlorite, Sulphur molten, Tear gas, Turpentine, Urea, Varnish, Vinyl Chloride, Zirconium powder

The Company will not accept commercial goods (more than a dozen of any kind) and will not carry:
1. Currency and Jewellery

2. Firearms / Ammunitions

3. Explosives / Toy Guns

4. Precious Metals

5. Money Orders

6. Traveler’s Checks

7. Precious Stones

8. Drugs

9. Perishables

10. Important Legal Documents

11. Negotiable Instruments in bearer from: Electrical Appliances; Lewd, obscene, or pornographic materials; Gambling Paraphernalia; Industrial carbons and diamonds; Communication Equipment and computers; Combustible materials; Motor vehicle parts; Microwave ovens; Property the carriage of which is prohibited by law, regulation or statute of any federal, state or local government of any country from, to or through which the shipment may be carried


Prohibited and restricted items, both for import and export that is illegal to ship via Balikbayan Box

(Source: US CBP website United States Government, Import and Export 12/17/2010 and Philippine Bureau of Customs)

  • Absinthe (alcohol)
  • Alcoholic beverages
  • Dismantled Auto Parts (Chop chop)
  • Cultural artifacts and pottery
  • Dog and cat fur
  • Firearms, Explosives & Guns, including parts of
  • Food products such as cheese, meat
  • Hazardous Materials
  • Trophies, gold, Haitian
  • Meats, Livestock and poultry
  • Merchandise from embargoed countries
  • Textiles (roll)
  • Trademarked and copyrighted articles
  • Fluids and Perishable food items
  • Automobiles (any parts)
  • Biological
  • Ceramic tableware
  • Defense articles or items with military or proliferation applications
  • Drug paraphernalia
  • Fish and wildlife
  • Fruits and vegetables
  • Game and hunting
  • Animal hide drums
  • Medication
  • Pets, plants and seed, soils
  • Used clothing or shoes of commercial quantity (Ukayukay in bales / boxes)
  • Pornographic Materials

All restricted items are subject to seizure and will be destroyed. The shipper and the consignee will be subject to prosecution.
Here are other applicable regulations concerning importation and exportation of some of the above products:

  • Defense articles or items with military or proliferation applications – some items that have both commercial and military or proliferation applications, or that are considered defense articles, require a license before exporting abroad. Such items may include software or technology, blueprints, design plans, and retail software packages and technical information.
  • Dog and cat fur – it is illegal in the United States to import, export, distribute, transport, manufacture or sell products containing dog or cat fur in the United States. As of November 9, 2000, the Dog and Cat Protection Act of 2000 calls for the seizure and forfeiture of each item containing dog and cat fur. The Act provides that any person who violates any provision may be assessed a civil penalty of not more than $10,000.00 for each separate knowing and intentional violation, $5,000.00 for each separate gross negligent violation, or $3,000.00 for each separate negligent violation.
  • Drug Paraphernalia – it is illegal to bring drug paraphernalia into the United States unless prescribes for authentic medical conditions such as diabetes. Customs authentic medical conditions such as diabetes. Customs authorities will seize any illegal drug paraphernalia. Law prohibits the importation, exportation, manufacture, sale or transportation of drug paraphernalia. If you are convicted of any of these offenses, you will be subject to fines and imprisonment.
  • Firearms – The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulates and restricts Firearms and ammunition and approves all import transactions involving weapons and ammunition. If you want to import or export weapons or ammunition, you must do so through a licensed importer, dealer or manufacturer. Also, if the National Firearms Act prohibits certain weapons, ammunition, or similar devices from coming into the country, you will not be able to import them unless the ATF provides you with written authorization to do so. If the firearm is controlled as a US Munitions List article and it is temporarily imported to the United States, or it is temporarily exported, it may also require a Department of State license.
  • Fish and Wildlife – certain fish and wildlife, and products made from them, are subject to import and export restrictions, prohibition, permits or certificates, as well as requirements. CBP recommends that you contact the US fish and wildlife service before you depart if you plan to import or export any of the following: wild birds, land or marine mammals, reptiles, fish, shellfish, mollusks or invertebrates, any part of product of the above such as skins, tusks, bone, feathers or eggs; or products or articles manufactured from wildlife or fish.
  • Food Products (Prepared) - you may bring bakery items and certain cheeses into the United States. The APHIS Web site features a Travelers Tips section and Game and Hunting Trophies section that offer extensive information about bringing food and other products into the US. Many prepared foods are admissible. However, bush meat made from African wildlife and almost anything containing meat products, such as bouillon, soup mixes, etc., is not admissible. As a general rule, condiments, vinegars, oils, packaged spices, honey, coffee and tea are admissible. Because rice can often harbor insects, it is best to avoid bringing it into the United States. Some imported foods are also subject to requirements of the US Food and Drug Administration.
  • Gold – Gold coins, medals and bullion, formerly prohibited, may be brought into the United States, However, under regulations administered by the Office of Foreign Assets Control, such items origination in or brought from Cuba, Iran, Burma (Myanmar) and most of Sudan are prohibited entry. Copies of gold coins are prohibited if not properly marked by country of issuance
  • Meats, Livestock and Poultry – The regulations governing meat and meat products are stringent. You may not import fresh, dried or canned meat products from most foreign countries into the United States. Also, you may not import food products that have been prepared with meat.
  • Medication – Rule of thumb: When you go abroad, take the medicines you will need, no more, no less. Narcotics and certain other drugs with a high potential for abuse – Rohypnol, GHB and Fen-Phen, to name a few- may not be brought into the United States, and there are severe penalties for trying to do so. If you need medicines that contain potentially addictive drugs or narcotics (e.g., some cough medicines, tranquilizers, sleeping pills and antidepressants or stimulants), do the following:

    • Declare all drugs, medicinal, and similar products to the appropriate CBP official;
    • Carry such substances in their original containers;
    • Carry only the quantity of such substances that a person with that condition (e.g., chronic pain) would normally carry for his/her personal use; and
    • Carry a prescription or written statement from your physician that the substances are being used under a doctor’s supervision and that they are necessary for your physical wellbeing while traveling.

US residents entering the United States at international land boarders who are carrying a validly obtained controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD), are subject to certain additional requirements. If a US residents wants to bring in a controlled substance (other than narcotics such as marijuana, cocaine, heroin, or LSD) but does not have a prescription for the substance issued by a US – licensed practitioner (e.g., physician, dentist, etc.) who is registered with, and authorized by, the Drug Enforcement Administration to prescribe the medication, the individual may not import more than 50 dosage units of the medications into the United States. If the US resident has a prescription for the controlled substance issued by a DEA registrant, more than 50 dosage units may be imported by that person, provided all other legal requirements are met.
  • Textiles and Clothing - In general, there is no limit to how much fabric and clothing you can bring back as long as it is for your personal use or as gifts. If you have exceeded your personal exemption, you may have to pay duty on the items. Unaccompanied personal shipments (packages that are mailed or shipped), however, may be subject to limitations on amount.
  • Trademarked and Copyrighted Articles – customs enforces laws relating to the protection of trademarks and copyrights. Articles that infringe a federally registered trademark or copyright or copyright protected by the Berne Convention for the Protection of Literary and Artistic Works are subject to detention and/or seizure. Infringing articles may consist of articles that use a protected right without the authorization of the trademark or copyright owner or articles that copy or simulate a protected right.
For commercial, electronics and electrical appliances, please email [email protected] first for the additional cost/handling fee.

Canada ATTN: 'Your Name' 515 Milner Ave. Unit 9 Scarborough Ontario Canada M1B 2K4 Tel. No.: (416) 298 8622 Toll Free: 1-866-237-9154
We ship once or twice a week, shipping day may vary depending on the volume of the boxes.
Kindly message the Canada warehouse directly regarding inquiries about box, quotation, items, tracking number and ETA as they are responsible for packing and shipping your box.

You can find the messaging system in your box, just scroll down to the end. Your message will be directly received by the Canada warehouse and they operate on Canada hours. Thank you!
Yes, we have a handling fee for gadgets, electronics, appliances, etc. We will charge the handling fee before shipping out your box/es. Please message the CANADA warehouse on the website to know how much the handling fee is. Handling fee may vary depending on the item.
Just to advise that updating of items as received takes about 1-5 business days from the actual date of delivery due to the high volume of packages being delivered to our warehouse. Please message us in your box if we failed to update within 1-5 business days. Thank you for your understanding.
US, UK & Canada
Metro Manila - 7-8 weeks
Luzon - 8-9 weeks
Visayas - 9-10 weeks
Mindanao - 9-10 weeks

China, Hong Kong & Thailand
Metro Manila - 20-30 days
Luzon, Visayas & Mindanao - Depends on 3rd party courier

Metro Manila - 7-8 weeks
Luzon - 8-9 weeks
Visayas - 9-10 weeks
Mindanao - 9-10 weeks

South Korea
3-4 weeks.

*Delivery times are estimated from the time of dispatch. Times may vary due to unforeseen circumstances beyond our shipping partner’s control.

Boxes should be paid before they are shipped out to the Philippines. Delays in payment will incur penalties such as late payment fees and storage fees. Payment options are via Paypal and Dragonpay (also accept bank transfer).
In accordance with the increasing conversion rates of currencies around the globe, we would like to announce the New and updated conversion rates for the following countries.

US $ 1 = ₱ 52.00
UK £ 1 = ₱ 71.00
Canada Can$ 1 = ₱ 41.00
Netherlands € 1 = ₱ 61.00
Spain € 1 = ₱ 61.00
Hong Kong HK$ 1 = ₱ 9.00


In case, you can’t find the answers you need,
contact our Customer Support Team at [email protected]
We are available from 10AM-6PM, Monday to Friday only.